FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

EN DE

Barrier-free tickets can also be purchased via the official ticket shop. Further information on ticket sales can be found here.

This year public transport is not included in the tickets. 

Please note that no bags and backpacks larger than A4 (30x21 cm) may be taken onto the premises or into the arena. At the entrance, bags and backpacks will be checked for dangerous objects.

For a detailed overview of the access regulations of the Barclays Arena Hamburg, please visit the official homepage of the arena.

It is not allowed to bring the following items onto the event premises:

  • Dangerous objects (sharp, pointed, or easily flammable)

  • Camera tripods or selfie sticks

  • Large umbrellas

  • Pets

  • Tables or chairs

  • Skateboards or inline skates

  • Bottles (glass or plastic)

  • Pressurized containers (e.g., deodorant)

It is not permitted to bring your own food and drinks onto the event premises.

Limited on-site parking available. Early arrival recommended.

Each customer can purchase up to 10 tickets.

In the first step, only the contact details of the buyer are required.

Children under 5 can attend without a ticket if they sit on the lap of a responsible adult.

For full ticketing details, please visit: LINK

If you have issues buying your tickets, please contact:

 

For further questions please refer to kundenservice-lanxess-arena@eventim.de or by telephone on +49 1806 99 11 55*

*Mon. - Sat. 08:00 am - 8:00 pm, Sun./Public Holiday 10:00 am - 8:00 pm
(0,20 Euro incl. VAT per call from German fixed network, max. 0,60 Euro incl. VAT from German mobile phone networks)

Fans can now resell their tickets through our Official Ticketing Marketplace viagogo. LINK

If you have any questions, please contact us via event@ehfmarketing.com or +43 1 80151-216